IT Support Specialist

An IT Support Specialist is someone who provides assistance and technical support to either businesses or consumers that are experiencing technical, hardware, or software issues. They are responsible for setting up, installing, and troubleshooting technology and software. IT Support Specialists are also charged with upgrading, servicing, and maintaining all hardware and software for a company. As an IT support specialist, you will work closely with customers and clients to offer training, solutions, and troubleshooting through email, phone, or on-site investigations.

In order to become an IT support specialist, you will need at least a high school diploma or vocational career training. Some technical certifications and previous work experience may be preferred by companies. According to PayScale Canada, An Information Technology (IT) Support Specialist earns an average salary of C$49,440 per year. The average annual salary for IT support specialist could range from $35,564 to $68,284 with a maximum bonus of $4,880 and a maximum profit sharing of $2,980. A skill in Windows Server 2012 R2 is associated with high pay for this job.

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PC Support Technician

A PC Support Technician provides various maintenance and repair services for computers, they are first in line when a problem arises with a company’s desktop computers. As a PC support technician, you will troubleshoot problems either in person or remotely and help restore the company’s computers to working condition. You will be responsible for a wide range of tasks including configuring, testing, and troubleshooting network and wireless issues, setting up user accounts, and formatting and setting up desktop and laptop computers.

In order to become a PC support technician, you will need a postsecondary education in IT or a related field. It is essential for a PC support technician to have an extensive knowledge of computer systems and repairs, therefore, having completed college or vocational training is important when seeking employment. According to PayScale Canada, A Desktop Support Technician earns an average salary of C$46,605 per year. The average annual salary for Desktop Support Technician could range from $34,788 to $61,528 with a maximum bonus of $3,064 and a maximum profit sharing of $7,451.

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Help Desk Support Analyst

A help desk technician is the person who diagnoses any technical problems for departments or clients. IT Helpdesk analysts give advice via telephone, website or email to users who need help with technical problems. They can also be called Helpdesk Support Technicians or Service Desk Analysts.

While they aren’t usually responsible for fixing the problem, a help desk technician will be able to identify the issue, so that the clients can have the issue fixed by another staff from the IT department. In order to become a help desk technician, you will need a postsecondary education in computer science or information systems management. According to PayScale Canada, the average salary for a Help Desk Analyst is C$43,941 per year. The average annual salary for Desktop Support Technician could range from $32,762 to $58,421 with a maximum bonus of $5,817 and a maximum profit sharing of $350.

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Computer Technician

A computer technician is an individual who identifies, troubleshoots and resolves computer problems. Computer technicians possess skilled knowledge, hands-on experience and different tools to repair and maintain computer hardware, software and network or internet issues.

Computer technicians generally work independently, for a company’s IT department or in a computer repair shop. As a computer technician, you need to be skilled in how a computer is built in order to diagnose and fix any hardware issues. Most computer technicians start out with postsecondary education and an A+ Certification. Once they begin working in the field, they will usually find a specialty such as networks, desktops, servers, and more. According to PayScale, The average annual salary for Computer Technician could range from $25,081 to $55,485 with a maximum bonus of $3,041.

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Network Administrator

A network administrator, also called a system administrator, is responsible for keeping an organization’s computer network up to date and running smoothly. As a network administrator, you are responsible for figuring out your company’s needs in terms of networks and computers and then implement that plan. Your responsibilities include setting up computers and networks, maintaining the hardware and systems, and keeping software up to date.  

A bachelor’s degree or career training from vocational institution in computer science or computer engineering will give you the groundwork you need. You will also need to continue your education throughout your career as technology evolves and changes. According to PayScale, A Network Administrator earns an average salary of C$56,174 per year. Skills that are associated with high pay for this job are UNIX and Windows 2003 Server. The average annual salary for Network Administrator could range from $41,160 to $81,395 with a maximum bonus of $6,243 and a maximum profit sharing of $9,863.

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LAN/WAN Administrator

The LAN network administrator is responsible for maintaining an organization’s local area network. The local area network connects computers and other equipment that shares a common communications line or network server. In most cases, the LAN spans a single geographical site, such as a corporate office. A LAN network administrator’s job responsibilities include: installing LAN network components, tracking and renewing licenses for software and equipment, monitoring LAN performance, upgrading LAN network software and hardware, creating network redundancy and backups to ensure continuity in the event of network failure, and installing software and hardware to ensure local area network security.

A bachelor’s degree or career training from vocational institution in computer science or will get you in the door. According to PayScale, the average pay for a LAN / WAN Administrator is C$57,468 per year. The average annual salary for LAN / WAN Administrator could range from $48,633 to $82,898 with a maximum bonus of $5,000.

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