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Academy of Learning College Blog

Customer Service Career If you’re looking for job security in Kingston, Ontario, consider training in customer service! This fast-paced field is in need of skilled professionals from all walks of life. If you’re a motivated, independent worker who enjoys making connections with people from all over the world, a customer service career in a call centre environment might be your calling.

To successfully compete on Kingston’s call centre job scene (which includes employers like Bell Media and Startek) you’ll need to be certified in customer service. With Academy of Learning College (AOLC), you can earn the certification employers respect. Our integrated online and in-class learning system allows you to master the latest service techniques within the comfort of your own home.

To start you off right, here are 4 tips for landing a call centre customer service career in Kingston.

1. Fine-Tune Your Communication Skills in Customer Service Training

According to research and analysis firm TechTarget, great communication is the number one skill most sought-after by call service centre employers. Because call centre employees speak directly with clients, it’s vital for them to be confident speakers, attentive listeners, and all-around strong communicators—both over the phone and online.

TechTarget reports that a “professional and courteous demeanor” is required along with these “excellent oral and written communication and interpersonal skills.”

The right training will help you develop this in-demand communication skill set. At AOLC’s Kingston campus, for example, we have courses dedicated to Business Verbal Communication, Telephone Communication Skills, and Communication Between Computers.

Customer service courses can prepare you to communicate effectively online and by phone

Customer service courses can prepare you to communicate effectively online and by phone

2. Take Advantage of Your Customer Service School Job-Search Resources

If you choose to enroll at a customer service school such as AOLC, our support won’t end when you graduate. Because your long-term career success is our top priority, you’ll gain lifetime access to our exclusive career support services.

Through AOLC’s Career Services, our administrators maintain a bank of carefully selected job postings that connect grads with employers by posting job opportunities that are particularly relevant to our graduates’ geographical locations and programs of study. We can help you find meaningful call centre employment opportunities in Kingston and throughout Ontario.

3. Emphasize Your Flexibility & Soft Skills after Customer Service School

TechTarget lists a number of “soft skills” along with communication/interpersonal skills as improving a candidate’s chances of call centre employment. If you’re a mature individual with a wealth of life experiences under your belt, you’re especially well-positioned for a customer service training program that helps you play to your strengths.

For example, you may have experience as a parent that you can apply to the multitasking and management aspects of a call centre career. You may have experience remaining calm under pressure, and balancing your home, work, and school responsibilities.

TechTarget reports that job candidates need “flexibility in responding to change or business needs,” and “excellent problem-resolution skills and ability to multi-task in a fast-paced, high-volume environment.”

Along with your qualifications, these are the kinds of qualities to mention in the interviews you land with Kingston call centre employers.

4. Showcase Your Organization Skills & Attention to Detail During the Hiring Process

“During the hiring process, if a candidate has errors in their resume, isn’t well groomed, or appears sloppy in some other way, employers pass them up for someone that appears to pay more attention to detail,” explains Shauna Geraghty, hiring manager for the call centre company ‘Talkdesk.’

She says a neat and organized appearance is important to the hiring process because of how it showcases a person’s organizational skills. Start every interview with a clean and tidy appearance and the right certification listed on your resume for your best chances at landing the call centre job you deserve!

Arrive to every call centre job interview neatly dressed to make a strong first impression

Arrive to every call centre job interview neatly dressed to make a strong first impression

Are you interested in pursuing a call centre customer service career in Kingston?

Visit Academy of Learning College to learn more about getting started.

 

 

 

 

Confident business ladyFor many new Canadians, meaningful, secure employment can be hard to find. When Canadian employers are looking for applicants with training and certification they recognize, the unfamiliar credentials you may have earned outside of Canada can often be underappreciated.

If you’ve recently moved to Canada and are looking for the job security you deserve, pursuing certification from an acclaimed Canadian career college is a great way to start. This process of earning Canadian credentials that connect your own skills and experience with our national job market is sometimes called “bridging.” For example, those with finance industry skills but no Canadian certification can bridge their existing skills and experience into an accounting career, with the help of the right training program.

Here’s how Academy of Learning College (AOLC) accounting training can help new Canadians bridge their credentials.

Accounting Colleges Offer Targeted Skills-Training & Support to New Canadians

According to Ontario Immigration, training that effectively bridges new Canadians’ credentials does this by offering:

  • Assessments of an immigrants education and skills
  • Targeted skills-training programs
  • Preparation for further licence or certification examinations
  • Individual learning plans to identify any added training immigrants may need

Not all accounting colleges are built to accommodate these particular needs and goals, but AOLC does. Here, each and every new learner meets with a friendly administrator to determine which program is right for them. Our facilitators then offer round-the-clock, one-on-one learning support. Your success is their priority!

And AOLC programs—like our Computerized Payroll Accounting program and Business and Office Accounting Clerk program—are all strictly focused on the skills Canadian employers are looking for. Experienced new Canadians don’t need to re-learn all the industry ropes; instead, you’re able to spend your time gaining the precise skills necessary for success in your Canadian accounting career. Continuous enrollment and short, effective courses allow adult learners to secure respectable credentials in just 4 to 12 months.

A well-designed, flexible program can help you earn Canadian certification on your own time

A well-designed, flexible program can help you earn Canadian certification on your own time

Effective Accountant Training Quickly Earns New Canadians Jobs They Deserve

According to Statistics Canada, the work experience of new Canadians is recognized less frequently among those who are mature and female. While it reports that 56 per cent of immigrant men have their work experience recognized by “employers, work organizations, and educational institutions,” only 48 per cent of immigrant women receive the same recognition.

Women aged 45 to 59 earned the lowest projected recognition of their credentials and work experience outside of Canada. This experience rings true for AOLC Computerized Accounting Program graduate Sara Fazael.

“Before I started at Academy of Learning College, I had basic computer skills. I had some office experience, but I could not find employment in my field of accounting,” she explains. “Without Canadian education and experience, employers would not hire me.”

At AOLC, our accounting training program caters to adult learners like Sara. We understand that many of our learners are balancing their studies with pre-existing jobs and family responsibilities, so we’ve designed a flexible integrated learning program to help them study at their own pace.

“Occasional daycare issues required that I stay home, but Academy of Learning College allowed me to keep on track because of the flexible hours,” shares Sara. “Now I am employed and I use Excel and QuickBooks every single day at work. My training helped me get the job I have today.”

Would you like to launch your own Canadian accounting career by taking your first accounting course?

Visit Academy of Learning College to learn more about getting started.

Police dispatcher working at console

The explosive growth of the information technology (IT) field in recent years is unparalleled. According to The Economist, it is likely that there is nearly one personal computer (PC) for every person in North America! It’s safe to say that those employed in sectors that provide support for computer owners—help desk support analysts—can look forward to an exceedingly high rate of job security and lots of room to grow in an exciting and expanding field. In fact, the information and communication technology sector employs over 1 million Canadians. One of the most rewarding positions in IT is that of a help desk support analyst, which assists fellow Canadians in keeping their computers up and running.

Hoping to break into the IT field or advance in your current career?  Read on for 4 characteristics that make a help desk agent successful.

1. Help Desk Analysts Possess Great Oral and Listening Skills

Once you start your help desk analyst career, you’ll notice that the majority of clients you will serve are friendly and nice. However, you will also most likely encounter some clients who may be in distress due to their computer issues. In such cases, it is very important to keep a calm tone of voice and provide instructions clearly as you use your computer expertise to walk clients through their concerns patiently. If you sound calm, the client will likely mirror this composure, making finding a solution for their issue a whole lot easier.

2. Team Work is Essential in an Information Technology Career

Effective teamwork requires great listening skills and the unified commitment to the goal of helping customers work through their computer issues. Throughout your adult education in help desk analysis, you will learn that working effectively as a team is a crucial component of excelling in an information technology career. IT employs a very diverse range of interesting individuals from different backgrounds and holding different skill sets that must work collectively to solve client’s problems. You will certainly get to experience this diversity at Academy of Learning College (AOLC).

3. Attention to Detail Earns Companies’ Attention After IT School

A keen attention to detail is something you will graduate with once you’ve earned an information technology certificate. When listening to clients and customers over the phone you will be receiving a lot of information at once, and even the seemingly unimportant details could lead to a solution, so it is imperative that you keep your ears trained attentively on the client’s voice.

4. Adult Learners at IT Schools Learn Software Quickly

Whether you’re inexperienced with software or not, a flexible and supportive training program at an IT school like AOLC can walk you through the basics of software troubleshooting, allowing you to pursue a more rewarding career or advance into higher positions in your current career. When earning a help desk support analyst diploma, adult learners will become certified in programs ranging from Windows 7 to CompTIA A+. It’s not difficult to get started with CompTIA A+ certification, and AOLC provides both the soft skills and the hardware training to make learning a breeze.

A+ certification is an entry-level certification that fosters and confirms adult learners’ foundational abilities to maintain, install, customize and operate personal computer systems. Many people who receive this experience earn pay raises or new employment opportunities very quickly after certification.

An A+ certificate can lead to raises and open new doors

An A+ certificate can lead to raises and open new doors

Are you interested in pursuing training at an IT school?

Contact Academy of Learning College to speak to an advisor today!

3 Habits of Successful Business Grads

3 Habits of Successful Business Grads

Are you interested in starting your own successful business career here in the Maritimes? In our thriving retail, management, travel, tourism, and hospitality sectors, anyone can find success with the right business education and support. At Academy of Learning College (AOLC), we can provide you with the precise skills and training you need to upgrade your role within a business organization, or to start a successful business of your own.

Curious about how graduates of top business training colleges find long-term career success here on the East coast? To make the most out of your business certification in PEI, read on to learn the 3 most common habits of successful business grads.

1. Great Business College Grads Follow Their Passions by Setting Clear Goals

According to Innovation PEI, a leading government-sponsored business initiative in the province, passion is a key aspect of every businessperson’s success. They say the most efficient businesspeople put this passion into action by setting aspirational yet attainable goals.

If you determine what you’re passionate about and what you want to accomplish, you’ll have an easier time navigating business college and your career after graduation. What makes you happy? What can you picture yourself doing in the near future? Use your answers to these questions as benchmarks for you to meet anytime you come up against challenges or need to make important choices. Great careers are made by those who always keep their goals and motivations in mind.

2. Great Business Graduates Are Flexible and Open to New Ideas

Innovation PEI also claims that the province’s most successful businesspeople are those who develop a sense of “versatility and flexibility.”

As you’ll learn in business training, because business success ebbs and flows with market trends, economic climates, and more, its strongest professionals are those who can go with the flow. If you study at AOLC’s Summerside or Charlottetown campuses for example, you will learn all about supply and demand, microeconomics, and macroeconomics, so you can conduct your business accordingly. You’ll also practice your professional flexibility through our integrated online and in-class learning program, which you can fit to meet the needs of your own busy home and work schedules.

Flexible businesspeople even make better innovators in the long run. In Innovation PEI’s words: “Our entrepreneurs are constantly thinking of new and different methods of getting things accomplished.”

3. Smart Business College Grads Take Advantage of PEI Professional Resources

After graduating from our business college, adult learners gain access to ongoing career support from our Student Services department. But in Canada’s close-knit east coast communities, it’s also important to look off-campus for business support. Take every opportunity possible to network with professional peers and community members near you. There are a few key resources that make this all the easier.

Consider downloading PEI’s ‘Getting into Business’ guide, or visiting your local municipal government office for information about their city-wide small business support initiatives. In PEI, support from government groups like Opportunities PEI, and Invest PEI helps new business owners and managers fulfill their full earning potential.

Bustling businesses on Charlottetown’s Victoria Row

Bustling businesses on Charlottetown’s Victoria Row

With the right training, motivation, and support, nothing can stop you from joining their ranks as a successful business management professional in your own right!

Are you interested in launching your own business career?

Visit Academy of Learning College to learn about how we can help.

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